Refund Policy
This policy establishes clear guidelines and instructions for processing student refunds.
Purpose
This policy establishes clear guidelines and instructions to be followed when students request a refund.
Scope
The policy applies to all students of Kunokhanya Training Academy. All employees should familiarise themselves with this policy, particularly the Administration Secretary and Receptionist, as they interact with students during the cancellations or refund process.
It is the responsibility of the learner to ensure they are familiar with the regulations and policies relating to conduct, grievances, and refunds. Each learner admitted to a programme of study must familiarise themselves and return a signed copy of the Fees Terms & Conditions.
Instances for Possible Refunds
- Cancellations made before the course commencement date.
- Student paid too much (in error).
- Debit order errors.
- Student paid pre-enrolment but does not meet entry requirements.
Important: Refund Process and Procedure
- Refunds will only be made to the party who made the actual payment to Kunokhanya.
- Complete the “Details for Electronic Payment Transfer” form obtained from a Student Support representative and submit to info@kunokhanyatrainingacademy.co.za.
- The form must be stamped by the student’s bank to verify ownership of the account.
- If the student has a cheque account, a copy of a cancelled cheque can be attached to verify bank details.
- If someone else paid for the student’s studies, the refund will be made directly to that party after confirmation.
- Proof of payment to Kunokhanya must be provided with all refund requests.