Purpose

This policy explains our online information practices and how information obtained from users is used. The Academy may review and update this Privacy Policy as needed due to technological advancements, operational changes, or updates in South African Law.

Information That You Give Us

• Applying for employment with the Academy.
• Filling in forms or registering on our website.
• Communicating with us by phone, email, post, or otherwise.
• Signing in at reception or attending events.
• Submitting course applications or making payments online.

Providing personal data is optional; however, not doing so may affect our ability to deliver services, respond to queries, or process applications.

Information That We Collect About You

• Electronic correspondence such as emails or messages.
• Website visits including IP address, browser type, and location data.
• CCTV images and visitor sign-ins on site.
• Recorded calls for quality assurance and training purposes.

Information We Receive from Other Sources

• Third-party providers assisting with communications or analytics.
• Previous schools, the Department of Education, SETAs, or accrediting bodies.

How We Collect Your Personal Information

We collect personal data through enrolment forms, emails, phone calls, face-to-face meetings, financial transactions, and CCTV systems. Information may also be received from third parties when necessary.

How We Use Personal Information

• Providing educational and support services to students.
• Fulfilling legal and duty-of-care obligations.
• Communicating with students and parents.
• Marketing and promotional activities.
• Employment, training, and administrative purposes.

Sensitive information is only collected or disclosed with consent, for legitimate purposes, or when required by law.

How We Store and Secure Information

• Storing data in secure databases, hard copy files, and encrypted devices.
• Restricting access based on staff roles and enforcing password security.
• Physical and digital security measures, including CCTV and firewalls.
• Secure disposal of personal data that is no longer needed.

Personal Information of Students

The Academy typically communicates personal information through parents/guardians but recognises student rights under South African Privacy Law. Where appropriate, consent may be sought directly from students.

Third Parties

We do not sell or rent personal data. Information is only shared with trusted third parties when necessary to provide services, and such parties must comply with our security and privacy standards.

Ensuring Data Accuracy

We take reasonable steps to ensure personal information is accurate and complete. Individuals may request updates or corrections at any time by contacting the Academy.

Complaints and Enquiries

Complaints about breaches of privacy law can be submitted via email, phone, post, or in person. We will respond within a reasonable timeframe and may request additional information to resolve the issue.