Kunokhanya Training Academy is committed to transparency, regulatory compliance, and the protection of learner rights. The policies below define the standards, responsibilities, and conditions governing enrolment, online learning, and the use of institutional systems and services.

E-Learning Policy

E-Learning Mission

Our mission is to provide quality instruction through electronic-based accredited courses to enable students to attain their educational goals. The E-Learning department is committed to student success by supporting efforts to ensure that quality online education and support services are available to learners.

Types of Online Education

E-Learning Courses

E-Learning classes are offered with all work being completed using electronic technologies, except for certification examinations. Learners access primary content and instruction from an e-learning environment using tools including email, text/voice chat, discussion boards, web pages, and multimedia technologies. Instruction may be synchronous, asynchronous, or a combination of both.

Online Courses

Courses are offered fully online using the Course Management System – Moodle.

Distance Learning

Distance learning is carried out remotely using electronic communication and is not bound by geographical location. It provides flexibility for students with work or family commitments.

Hybrid/Blended Courses

Hybrid classes combine online learning and face-to-face interaction via Video Conferencing and/or LMS. Students must attend scheduled in-person or video sessions and log in to the e-learning environment weekly.

Getting Started with E-Learning

E-Learning uses computerized electronics for online coursework. Access is via the internet using LMS such as Moodle.

Admission and Registration

Students must be admitted to Kunokhanya Training Academy to register. The Academic Registrar handles online program registration.

Obtaining Login Details

The Registrar creates login credentials for all learners, which can be changed by the learner.

Online Course Schedules

Courses have set start and end dates (typically 8 or 16 weeks). Weekly learning activities are scheduled. The official schedule is published by the Registrar’s Office.

Beginning an Online Course

Students must access the LMS at the beginning of the semester. Moodle mirrors a regular classroom environment.

Technology Requirements

Browsers

Google Chrome: Latest stable version
Mozilla Firefox: Latest stable version
Microsoft Edge: Latest stable version
Apple Safari: Latest stable version

Devices

Desktop/Laptop: Modern OS (Windows, macOS, Linux), RAM ≥2GB (4GB recommended), dual-core processor or better, resolution ≥1024x768.
Mobile: iOS/Android (latest stable), RAM ≥1GB (2GB recommended), dual-core processor, resolution ≥720x1280.

Additional Requirements

Stable internet connection ≥1 Mbps. Higher speeds recommended for media-rich content.

Recommendations for Optimal Use

Keep browsers updated.
Enable cookies and JavaScript.
Disable pop-up blockers if needed.

E-Learning Tips for Success

Read the course syllabus thoroughly.
Set a realistic study schedule.
Set goals and meet deadlines.
Organize a weekly calendar and set reminders.
Stay in touch with your programme facilitator.
Evaluate progress and track grades.
Plan study time wisely.
Engage with classmates.
Discuss progress with the facilitator.
Login regularly (≥4 times/week) and complete assignments on time.
Spend ~4 hours per topic credit studying (e.g., 20 hours for a 5-credit module).

Online Learning Attendance

Attendance is mandatory. Students must login 3–4 times/week. Grades incorporate attendance and participation. Excessive or unexplained absences may result in being dropped from the course.

Technology Support

Assistance is available via the computer lab. Questions about Moodle: velile@kunokhanyatrainingacademy.co.za.

Verification of Student Identity

Methods include invigilated exams or pedagogical practices. Students may be asked for photo ID or verification information to confirm identity.

Responsibilities

Users are responsible for maintaining secure login credentials and account activity. Passwords should not be shared and must be changed periodically.

Student Originality of Work

Submit your own work.
Kunokhanya monitors submissions for originality.
Plagiarism may result in sanctions or deregistration.

Invigilation of Exams

Localised exams are used when feasible. Invigilators verify student identity using ID cards during exams.

Refund Policy

Purpose

This policy establishes clear guidelines and instructions to be followed when students request a refund.

Scope

This policy applies to all students of Kunokhanya Training Academy.

All employees of Kunokhanya should familiarise themselves with this policy. It is particularly relevant to the Administration Secretary and Receptionist, who interact with students during the cancellation and refund process.

It is the responsibility of the learner to ensure that they are familiar with all regulations and policies relating to conduct, grievances, and refunds.

Each learner admitted to a programme of study offered by the Academy must familiarise themselves with and return a signed copy of the Fees Terms & Conditions.

Process for Refunds

Instances Where a Refund May Be Applicable

Cancellations made before the course commencement date;
Overpayment by a student (paid in error);
Debit order errors;
Student paid pre-enrolment fees but does not meet entry requirements for the programme of study.

Refund Process and Procedure

Refunds will only be made to the party who made the original payment to Kunokhanya Training Academy.
Kunokhanya’s Details for Electronic Payment Transfer form must be obtained from a Student Support representative, completed by the student, stamped by the student’s bank, and submitted to info@kunokhanyatrainingacademy.co.za . This is required to verify that the bank details belong to the student.
If the student has a cheque account, a copy of a cancelled cheque may be attached to confirm the correctness of the bank details.
If a third party (not the student) paid for the student’s studies, Kunokhanya will only refund that party. In such cases, the student must provide contact details for the paying party, and Kunokhanya will communicate with them directly.
Proof of payment to Kunokhanya for the amount from which a refund is requested must be provided.

Cancellation Policy

All cancellations must be submitted in writing and forwarded to the Academic Registrar.
Upon cancellation, the registration fee is non-refundable. Fees paid for accessories are refundable only if such accessories have not yet been ordered and/or issued.
Cancellation before the commencement of training will result in the registration fee not being refunded; however, any school fees paid in advance will be refunded.
If an applicant or student cancels their registration after attending lectures, the current and past months’ fees will become immediately due and payable. Any remaining tuition fees paid in advance will be refunded.
Kunokhanya Training Academy reserves the right to cancel training if fewer than five (5) applicants enrol for a training programme.

Privacy Policy

Purpose

To better protect the privacy of users of the Kunokhanya Training Academy website, we have developed this statement to explain our online information practices and how the information we obtain is used. Please refer to this document for more information about the privacy policy.

The Academy may review and update this Privacy Policy as the need arises due to technological advancements, changes in Academy operations, or changes in South African law.

Information That You Give Us

You may share personal data about yourself and your circumstances by:

Applying for employment with the Academy;
Filling in forms on the website, registering to use the website, and continuing to use the website;
Providing information about yourself in communications with us by telephone, email, post or otherwise;
Signing in at reception at one of our sites or hosted events;
Submitting an application for a course program;
Making payments on our online payment platforms.

You are not obliged to provide your personal data. However, if you do not provide it, we may not be able to provide services to you, respond to your queries, process applications, communicate effectively, or receive your payment.

Information That We Collect About You

When you send us electronic correspondence (including email and text messages);
When you visit our website, including IP address, MAC address, traffic data, location data, login information, time-zone setting, browser type and version, operating system, cookies, weblogs and accessed resources;
If you visit one of our sites, including your name and CCTV images;
When you call Kunokhanya Training Academy. Calls may be monitored or recorded for complaint resolution, training, and service quality purposes.

Information That We Receive From Other Sources

Third-party providers for limited purposes such as course communications, service evaluation, and marketing improvement. Kunokhanya Training Academy disclaims liability for third-party practices.
Your previous school;
Department of Education, Department of Higher Education, SETAs, or accrediting and certifying bodies.

How We Collect Your Personal Information

We collect personal information through enrolment forms, emails, telephone calls, face-to-face meetings, interviews, financial transactions, and surveillance activities such as CCTV.

We may also collect information from other people or independent sources where it is not practical to collect the information directly from you.

How We Use Your Personal Information

Your personal information may be used for:

Providing educational services;
Pastoral care, extracurricular and health services;
Meeting legal, duty of care and child protection obligations;
Keeping parents informed about Academy matters;
Reporting to education authorities including the Department of Basic Education, Department of Higher Education, Umalusi, QCTO, and relevant SETAs;
Marketing, promotional and fundraising activities;
Employment, funding and placement support;
Operational improvement, staff training, research and planning;
Managing information on the Academy Management Information Systems (MIS);
Debt collection of outstanding amounts;
Employment of staff and contractors.

Sensitive information is only collected where necessary, with consent, or where required to prevent a serious threat to life, health or safety, or where required by law.

How We Store and Secure Your Information

While we take reasonable steps to protect your personal data, transmission over the internet is not completely secure and is done at your own risk.

Your information may be stored in databases, hard-copy files, and on secure devices.

Restricted access to systems based on staff roles;
Password confidentiality requirements;
Secure storage of hard-copy sensitive information;
Physical security measures on Academy grounds;
ICT security systems and procedures;
HR policies governing confidentiality and data handling;
Due diligence of third-party service providers.

Personal information no longer required is securely destroyed, deleted, or de-identified.

Personal Information of Students

Requests relating to student information are generally handled through parents or guardians. However, we recognise student rights under South African privacy law and may seek consent directly from students where appropriate.

Third Parties

We do not sell, trade or rent personal information. Disclosure to third parties occurs only with consent, legal obligation, or where required to deliver services.

Quality and Access to Your Information

We take reasonable steps to ensure your information is accurate and complete. You may request access, correction or updates to your personal information at any time.

Complaints

Complaints regarding breaches of South African Privacy Law may be submitted in writing, verbally, by phone, email, or through our website. We will respond within a reasonable timeframe.

Contact Us

Email: info@kunokhanyatraningacademy.co.za
Fax: 086 614 4905
Phone: +27 11 331 0205 or 082 346 9676
Website: Contact Us